PRIVACY
POLICY

Who We Are

This Privacy Policy applies to Jarmos Group Pty Ltd (ABN 49 682 682 604), trading as Jarmos Digital, a web design studio based in Gold Coast, Queensland, Australia.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.

Information We Collect

We collect personal information only when it is necessary for us to do business with you or provide our services. The types of information we may collect include:

• Your name and contact details (email address, phone number)
• Your business name and website address
• Project details, budget, and timeline information submitted via our contact form
• Technical information such as your IP address, browser type, and pages visited (via analytics tools)
• Communications between us, including emails and messages

We do not collect sensitive information (as defined by the Privacy Act) such as health information, government identifiers, or financial account details through our website.

How We Use Your Information

We use personal information collected for the following primary purposes:

• To respond to your project enquiries and provide quotes
• To deliver web design and development services to you
• To communicate with you about your project, invoices, and support
• To improve our website and the services we offer
• To comply with legal obligations

We will not use your personal information for a purpose other than the primary purpose of collection, unless you have consented or we are required or permitted to do so by law.

We do not use your information for unsolicited direct marketing. We will only send you follow-up communications directly related to your enquiry or active project.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third-party service providers who assist us in operating our business, including:

• Resend — used to deliver contact form submissions to our inbox. Your form data is transmitted via Resend’s email API. Resend is a US-based service operating under standard data protection practices.
• Google Analytics — used to analyse website traffic. Google may process anonymised usage data in accordance with their Privacy Policy.
• Railway — our website is hosted on Railway’s infrastructure. Server logs may capture IP addresses and request data.

These service providers are contractually obligated to use your information only for the purposes of providing their services to us, and are not permitted to use it for their own purposes.

We may disclose your information if required by law, a court order, or government authority.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

• Essential cookies — required for basic site functionality
• Analytics cookies — used by Google Analytics to collect anonymised data about page visits, session duration, and traffic sources

You can disable cookies in your browser settings. Note that disabling cookies may affect some functionality of the site.

We do not use advertising or retargeting cookies.

Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information submitted through our contact form is transmitted via encrypted HTTPS connections and delivered directly to our email inbox via Resend. We do not store contact form submissions in any database.

Project-related communications and files are stored securely using industry-standard tools. We retain client information only for as long as required to fulfil our services and meet legal obligations, after which it is securely deleted.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.

Access & Correction

You have the right to request access to any personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us at hello@jarmos.com.au. We will respond within a reasonable timeframe and at no cost to you, unless the request is complex or requires significant resources.

We may decline to provide access in certain circumstances permitted under the Privacy Act, such as where it would pose a serious threat to the safety of others, or where it would reveal commercially sensitive information about a third party.

Complaints

If you believe we have breached your privacy rights or this policy, please contact us first so we can attempt to resolve the matter:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be published on this page, with the date of last update noted at the top.

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us: